Updated 6 November 2026.
Your seller
BYDYDY is operated by the company identified below. We are your contact for purchases, delivery, returns and refunds, including products dispatched by our fulfilment partners.
Delivery
We currently deliver only to mainland Spain. Delivery is not available to the Balearic Islands, Canary Islands, Ceuta, Melilla or destinations outside Spain. Our T-shirts are made on demand and dispatched from Sotogrande. Our care products are prepared and dispatched by Selfnamed. Orders containing both are fulfilled separately and may arrive on different days. Each parcel can have its own shipping charge and tracking information.
T-shirt standard delivery is €9, with free delivery for qualifying orders from €50. Selfnamed delivery options and charges are shown separately at checkout. Enter your delivery address to see the charges applicable to your basket before paying.
Making a product on demand takes time before dispatch. Any product-specific production or delivery estimate shown when ordering applies to that item. Unless we agree another delivery period with you, delivery will take place within 30 days of your order. Contact us if your parcel is delayed or missing so we can investigate.
Prices, checkout and payment
Prices are shown in euros including applicable VAT. Delivery is charged separately unless a free-delivery offer applies. Your checkout shows the products, quantities, VAT and delivery charges before you place an order. Check your chosen size and delivery details before paying. You can correct your basket before submitting the order.
Use one of the payment methods displayed at checkout. We send an order confirmation to the email address you provide. Please keep it as your record of the purchase. If an item becomes unavailable or an order cannot be fulfilled, we will contact you and refund any payment for the unfulfilled item.
Separate fulfilment, one seller
BYDYDY remains your seller and your point of contact for the whole order. Selfnamed fulfils care products on our behalf; our T-shirts are made on demand and dispatched locally. Receiving one parcel does not mean the other part of a mixed order has been lost. Contact us with your order number if you need an update.
Questions and complaints
Contact us using the details above or our contact page. Include your order number and the issue so we can help. These terms do not remove any mandatory consumer rights or your right to seek help from the competent consumer authorities or courts.
Changing your mind
You can cancel an eligible online purchase without giving a reason by telling us within 14 days after you receive the goods. Where one order is delivered in separate parts, the period starts when you receive the last item. Send your cancellation to the email address above or use our contact page. A clear statement is sufficient; no approval is required to exercise this right.
After notifying us, send the goods back within a further 14 days. Contact us for the correct return address for your product before posting it; this does not change your cancellation deadline. You pay the direct cost of returning an unwanted item. There is no restocking fee.
You may inspect an item as you would in a shop. Please keep its packaging and tags where possible. We may deduct a reduction in value caused by handling beyond what is necessary to check its nature, characteristics and functioning.
On-demand clothing and sealed care products
Our standard T-shirt designs and sizes remain eligible for cancellation and return even when made after you order. A product made to your individual specifications or clearly personalised may be excluded; any such exception will be explained before purchase.
Sealed products that are unsuitable for return for health protection or hygiene reasons cannot be returned under the change-of-mind right once their seal has been removed after delivery. This does not affect your rights if an item is faulty, damaged or incorrect.
Refunds
We refund eligible cancellations within 14 days of being informed, using the original payment method unless you expressly agree otherwise, without refund fees. We may wait until we receive the returned goods or proof that you have sent them back, whichever happens first.
For cancellation of a whole order, the refund includes the cost of our least expensive standard delivery option. Extra costs for a premium delivery service are not refundable. Your payment provider may take additional time to display the credit.
Wrong, damaged or faulty items
Contact us with your order number and a description of the issue. Photos can help, but do not replace your statutory rights. We cover necessary return costs for faulty or incorrect goods and arrange the remedy required by consumer law. These terms do not limit your statutory guarantee rights.
Exchanges
For a different size or design, return an eligible item and place a new order. Contact us first if you need help choosing.
Optional cancellation form
Send to the seller at the email or correspondence address shown above:
I give notice that I withdraw from my contract for the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Customer name: [name]. Customer address: [address]. Date: [date]. Signature: [only if sent on paper].